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Helen365
 
Posts: 8
Joined: Fri Nov 13, 2009 12:03 pm
Location: Maryland
Gender: Female

Update on E51 error code fisher & Paykel

Postby Helen365 on Mon Nov 16, 2009 1:23 pm

Hello Everyone,

I wanted to give an update on what I found out about the E51 error code from Fisher & Paykel. This code is an error with the internal memory as one of the previous poster's said. Fisher & Paykel Rep said though it wont hurt the function of the machine it should still be replaced because it may effect the compliance information.

So, I do have an appointment tomorrow with the DME and I will take the email that Fisher & Paykel sent with me to show them what was said. I want to make sure they do replace my machine and not try to fix it or something beings the DME didn't know what the code meant.

Thank you all so much for helping me out. I really CPAPTALK very helpful.

Helen

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Helen365
 
Posts: 8
Joined: Fri Nov 13, 2009 12:03 pm
Location: Maryland
Gender: Female

Re: Update on E51 error code fisher & Paykel

Postby Helen365 on Mon Nov 16, 2009 1:25 pm

I should have mentioned again that my machine is HC244 with humidifier Fisher & Paykel 200 series ambient tracking plus

Thanks, Helen

Babette
 
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Re: Update on E51 error code fisher & Paykel

Postby Babette on Mon Nov 16, 2009 2:24 pm

Good luck Helen! Don't let the DME fob off an inferior machine on you!!!

Huggers,
Barbara

_________________
Machine: M Series Auto CPAP with A-Flex
Mask: Nasal Aire II Prong CPAP Mask with Headgear
Humidifier: M Series Heated Humidifier
Software: Encore Pro Smart Card
Additional Comments: Started XPAP 04/20/07. APAP currently at 12cm straight CPAP. No flex. HH 0-2. Encore Pro 1.8i.49. Deluxe Chinstrap. Sinus Rinse - www.neilmed.com

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Helen365
 
Posts: 8
Joined: Fri Nov 13, 2009 12:03 pm
Location: Maryland
Gender: Female

Re: Update on E51 error code fisher & Paykel

Postby Helen365 on Mon Nov 16, 2009 4:59 pm

Thanks, Barbara. I will definitely make sure they give me a new machine. I got another response back from Fisher & Paykel Rep and she told me she documented my machine model and s/n and gave me a reference number. When I go to the appointment tomorrow she told me to give them the reference number and have them call F&P and they will get me a new machine. At this point I feel like I'm ahead of the game. I sure hope so anyway.

Hugs, Helen

rothko
 
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Joined: Fri Nov 20, 2009 9:51 pm
Location: Austin, Texas USA
Gender: Female

Re: Update on E51 error code fisher & Paykel

Postby rothko on Fri Nov 20, 2009 9:58 pm

i couldn't find anything a few weeks ago when i searched google for this error code -- tried again tonight and happened upon your post! it just started happening to my machine (i think it's the same as yours) maybe a month ago. if you don't mind, can you tell me who you contacted at fisher & paykel? was she a rep local to you?

man, it would sure help if they just listed the error codes in the manual or something.

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